Fix24
DRAFT — for legal review before launchThis document is a working draft prepared for internal and legal review. It is not legal advice and is not the final or binding version of this policy. All wording, and every placeholder name, date, address and email address shown here, must be reviewed and approved by a qualified lawyer before Fix24 goes live. Please do not rely on it until then.

Terms of Service

Last updated: Not yet published — DRAFT (date to be set at launch)

These Terms govern how users and workers may use Fix24. They explain the marketplace model, the important point that job payments are made directly between users and workers (Fix24 does not process them), worker subscription billing, acceptable use, and the legal terms that apply.

1. Acceptance of these terms

These Terms of Service (the “Terms”) are a legal agreement between you and [Fix24 operating entity — legal name to be confirmed] (“Fix24”, “we”, “us”) and govern your use of the Fix24 mobile apps, worker portal and this website (together, the “Platform”). By creating an account or using the Platform, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Platform.

2. About Fix24 and the nature of the marketplace

Fix24 is a hyper-local marketplace that connects users who need a service with independent, identity-verified workers who provide it. Fix24 is a technology platform and intermediary only.

  • We do not provide the services listed by workers, do not employ workers, and are not a party to the service agreement reached between a user and a worker.
  • Workers are independent providers responsible for their own work, pricing, taxes, licences and conduct.
  • A verification badge means we have completed identity checks described in these Terms; it is not a guarantee of a worker’s skill, quality, safety or suitability for a particular job.

3. Eligibility and accounts

  • You must be at least 18 years old and able to form a binding contract to use the Platform.
  • You register with your mobile number as your username, verified once by a one-time code, together with a password. You are responsible for keeping your credentials confidential and for all activity under your account.
  • You agree to provide accurate, current information and to keep it up to date.
  • One person should maintain a single account. We may refuse, suspend or remove accounts that appear duplicated, fraudulent or in breach of these Terms.
  • Notify us promptly of any unauthorised use of your account.

4. Users and workers

Users

  • You may browse nearby workers, request a job, agree a price and scope through in-app chat, schedule the work, and follow the worker’s progress with live tracking when a job is confirmed.
  • You are responsible for the accuracy of the job details you provide and for your own safety and premises when a worker attends.

Workers

  • To become searchable you must complete identity verification (Aadhaar Offline KYC), be approved by our team, and hold an active subscription. Both approval and an active subscription are required to go live.
  • You are responsible for the services you offer, the prices you agree, timely and professional performance, and compliance with all laws, licences and tax obligations that apply to your work.
  • You must not misrepresent your identity, qualifications or verification status.

5. How the marketplace works

  • A user posts a job, which is offered to relevant nearby workers. A worker can respond and the two parties agree scope, timing and price through in-app chat and price proposals.
  • Communication is through in-app chat. Phone numbers are kept private and are not displayed.
  • When a job is confirmed, the worker may share live location so the user can track arrival. Tracking is limited to that job and ends when the worker arrives or the job closes.
  • Either party may cancel subject to the in-app rules and reasons. Repeated unreliable behaviour by a worker may affect their standing on the Platform.

6. Payments for jobs are made off the Platform

This is important. Fix24 does not collect, hold, process or route the money paid for a job.

  • The price of a job is agreed directly between the user and the worker, and paid directly between them (for example in cash or by any method they choose) outside the Platform.
  • Fix24 records the agreed amount only for our internal audit trail and to help handle disputes. Recording an amount does not mean we have received, processed or guaranteed any payment.
  • Any issue about the amount, method, quality or completion of a job is a matter between the user and the worker. Fix24 is not responsible for collecting payment, issuing job invoices, or refunding job amounts, because we never handle those funds.

7. Worker subscriptions and billing

Workers pay Fix24 a subscription fee to access the Platform and its features. This is the only payment Fix24 charges.

Subscriptions are billed through our payment gateway, Razorpay. Available plans, prices and included features (entitlements) are shown in the app and on our pricing page and may change over time.

  • Subscriptions renew automatically at the end of each billing period unless cancelled, at the price and cycle shown at purchase.
  • Feature limits (such as jobs per day, work areas or advanced features) depend on your plan.
  • Prices are stated inclusive or exclusive of applicable taxes as indicated at checkout; you are responsible for any taxes that apply to you.

Cancellations, renewals, grace periods and refunds are governed by our Refund & Cancellation Policy.

8. Verification and badges

Workers are verified using Aadhaar Offline KYC through an authorised provider, and are reviewed by our team before going live. We store only minimal verification data, as described in our Aadhaar / KYC Consent Notice.

Verification confirms identity only. We do not independently guarantee a worker’s licences, insurance, skill or the outcome of any job. You should use your own judgement, and check credentials where a job requires them.

9. Acceptable use

You agree not to:

  • Use the Platform for anything unlawful, fraudulent, harmful, harassing, hateful or discriminatory.
  • Impersonate anyone, or misrepresent your identity, verification status or qualifications.
  • Post false, misleading or fake job requests, profiles, reviews or ratings.
  • Attempt to bypass the Platform’s safety features, or scrape, reverse-engineer, overload, or interfere with the Platform or its security.
  • Solicit or share contact details in order to move a booking off-Platform in a way designed to avoid fees or safety protections.
  • Offer or request any illegal service, or any service you are not licensed or qualified to provide.
  • Upload malicious code, or infringe anyone’s intellectual property or privacy.

We may remove content, and suspend or terminate accounts, that breach these rules.

10. Reviews, ratings and content

  • Reviews may be submitted only after a genuine, completed job, and must be honest and based on real experience.
  • We use automated and manual checks to detect fake or fraudulent reviews and may withhold, remove or refuse to publish reviews that violate these Terms or appear manipulated.
  • You are responsible for the content you post and must have the rights to post it. You grant Fix24 a non-exclusive, royalty-free licence to host, display and distribute your content on and in connection with the Platform.
  • We may moderate, remove or decline content at our discretion where it breaches these Terms or applicable law.

11. Safety features

The Platform offers safety features such as reporting and blocking, an option to share a read-only live-tracking link with a family member, and an in-app emergency affordance that can help you reach local emergency services. These features are provided to assist you but do not replace emergency services and are not guaranteed to prevent harm. In an emergency, always contact the relevant local authorities directly.

12. Intellectual property

The Platform, including its software, design, text, graphics and the Fix24 name and logo, is owned by Fix24 or its licensors and is protected by law. We grant you a limited, non-exclusive, non-transferable, revocable licence to use the Platform for its intended purpose. You may not copy, modify, distribute or create derivative works except as permitted by these Terms or applicable law.

13. Third-party services

The Platform relies on third-party services (for example authentication and infrastructure, payment processing, KYC verification, and maps). Your use of those services may also be subject to their terms. We are not responsible for third-party services outside our control, though we choose providers with care.

14. Disclaimers

To the maximum extent permitted by law, the Platform is provided “as is” and “as available”, without warranties of any kind, whether express or implied, including any implied warranties of merchantability, fitness for a particular purpose and non-infringement.

Fix24 does not warrant that the Platform will be uninterrupted, error-free or secure, and does not warrant the conduct, quality, safety, legality or outcome of any job, user or worker. Any dealings between users and workers are solely between them.

15. Limitation of liability

To the maximum extent permitted by law, Fix24 and its officers, employees and agents will not be liable for any indirect, incidental, special, consequential or punitive damages, or for any loss of profits, data, goodwill or opportunity, arising out of or relating to your use of the Platform or any job arranged through it.

Because Fix24 does not handle job payments and acts only as an intermediary, our total aggregate liability to a worker for any claim relating to the Platform will not exceed the subscription fees you paid to Fix24 in the three months before the claim; and our total aggregate liability to a user for any claim will not exceed a nominal amount to be specified in the final Terms. Nothing in these Terms limits any liability that cannot be limited under applicable law.

16. Indemnity

You agree to indemnify and hold Fix24 harmless from claims, damages, losses and expenses (including reasonable legal fees) arising from your use of the Platform, your content, your breach of these Terms, or your dealings with any other user or worker.

17. Suspension, termination and account deletion

  • We may suspend or terminate your access if you breach these Terms, if required by law, or to protect the Platform and its users.
  • You may stop using the Platform at any time and can request account deletion from within the app. On deletion we soft-delete your profile and disable your login.
  • We may retain certain records after deletion where required by law or needed for audit, fraud prevention or dispute resolution, as described in our Privacy Policy.

18. Disputes between users and workers

Disputes about a job — including scope, quality, timing and payment — are primarily between the user and the worker. Fix24 may, at its discretion, offer tools to help (such as a dispute queue, chat history and audit records) and may take action on accounts, but Fix24 is not obliged to resolve, and is not responsible for the outcome of, disputes between users and workers.

19. Grievance redressal

In accordance with applicable Indian law, our Grievance Officer is [Grievance Officer — name to be appointed], who can be reached at grievance@fix24app.com. We aim to acknowledge and resolve complaints within the timelines required by law.

20. Governing law and jurisdiction

These Terms are governed by the laws of India. Subject to any right you have to approach a consumer forum, the courts at [City, State — to be confirmed] will have exclusive jurisdiction over disputes arising out of or relating to these Terms or the Platform, and you consent to that jurisdiction.

21. Changes to these Terms

We may update these Terms from time to time. When we make material changes we will update the “Last updated” date and, where appropriate, notify you through the Platform. Your continued use after an update means you accept the revised Terms.

22. Contact us

Questions about these Terms can be sent to support@fix24app.com, or by post to [Fix24 operating entity — legal name to be confirmed], [Registered office address — to be completed].