Fix24
DRAFT — for legal review before launchThis document is a working draft prepared for internal and legal review. It is not legal advice and is not the final or binding version of this policy. All wording, and every placeholder name, date, address and email address shown here, must be reviewed and approved by a qualified lawyer before Fix24 goes live. Please do not rely on it until then.

Refund & Cancellation Policy

Last updated: Not yet published — DRAFT (date to be set at launch)

This policy explains how Fix24 worker subscriptions are billed, renewed and cancelled through Razorpay, and when refunds may be issued. Users are never charged by Fix24, and payments for jobs are settled directly between users and workers.

1. What this policy covers

This Refund & Cancellation Policy applies only to worker subscription payments made to Fix24 through our payment gateway, Razorpay. It is provided in accordance with our payment gateway’s requirements.

  • Users are never charged by Fix24 for using the app or for hiring a worker.
  • Payment for a job is made directly between the user and the worker, off the Platform. Fix24 does not collect, hold or process those funds and therefore does not issue refunds for job payments — any such matter is between the user and the worker.
  • The only payments Fix24 charges, and the only payments this policy governs, are worker subscription fees.

2. Subscription plans and billing

Workers subscribe to a plan to access the Platform and its features. Plan names, prices, billing cycles and included features are shown in the app and on our pricing page at the time of purchase.

  • Fees are charged in advance for the chosen billing period (for example monthly or yearly).
  • Payment is processed securely by Razorpay. Fix24 does not receive or store your full card or bank details.
  • Applicable taxes are shown at checkout and charged in addition to, or as part of, the plan price as indicated.

3. Automatic renewal

Subscriptions renew automatically at the end of each billing period, at the then-current price and cycle, using your saved payment method through Razorpay, unless you cancel before the renewal date. By subscribing, you authorise these recurring charges until you cancel. We will attempt to notify you of upcoming or failed charges through the Platform.

4. Payment failure and grace period

If a renewal payment fails, we may retry the charge and will attempt to notify you. We may provide a short grace period during which your subscription remains active so you can update your payment method. If payment is not completed within the grace period, your subscription may lapse and access to paid features may be suspended until payment succeeds. The exact grace period is configured in the app and shown to you.

5. Cancelling your subscription

  • You can cancel your subscription at any time from the worker portal or by contacting us.
  • Cancellation stops future automatic renewals. It takes effect at the end of your current billing period — you keep access to paid features until that period ends.
  • Cancelling partway through a billing period does not, by itself, entitle you to a refund of the fee already paid for that period, except as set out under “Refund eligibility” or where required by law.

6. Refund eligibility

Subscription fees are generally non-refundable for a billing period that has already started, because access to the Platform and its features is made available immediately. However, we will consider refunds in the following circumstances:

  • Duplicate or accidental charge: if you were charged more than once for the same period due to a technical error.
  • Billing error: if you were charged the wrong amount or charged after a valid and timely cancellation.
  • Service not delivered: if a technical failure on our side prevented you from accessing the paid features for a significant part of the period and we were unable to resolve it.
  • Where a refund is required by applicable consumer-protection law.

Refunds are not provided merely because a subscription was unused, because you changed your mind after the period began, or for issues relating to job payments (which Fix24 does not handle). We may decline refund requests that appear abusive or fraudulent.

7. How approved refunds are processed

Approved refunds are made to the original payment method through Razorpay. Once we approve and initiate a refund, the amount is typically credited within the timeframe your bank or card issuer requires (commonly a few business days, though timelines are outside our control). We will confirm the outcome of your request.

8. How to request a cancellation or refund

To cancel, use the subscription settings in the worker portal. To request a refund, contact us at billing@fix24app.com with your account mobile number, the plan, the date and amount of the charge, and a short description of the issue. Please raise refund requests promptly so we can verify them.

9. Chargebacks

If you believe a charge is incorrect, please contact us first so we can resolve it quickly. Initiating a chargeback or payment dispute without contacting us may result in suspension of your subscription while the matter is investigated.

10. Changes to plans and pricing

We may change plans, features and prices from time to time. Changes to the price of an existing subscription will apply from the next renewal, and we will make reasonable efforts to notify you in advance. Continuing your subscription after a price change takes effect means you accept the new price.

11. Contact us

For any billing, cancellation or refund question, contact billing@fix24app.com, or write to [Fix24 operating entity — legal name to be confirmed], [Registered office address — to be completed].